Our Commitment Beyond just sales, we focus on providing comprehensive support throughout the entire process.
We understand that excellent products and reliable after-sales support are equally important. Therefore, we have built a global, responsive, and highly efficient after-sales service system, and prepared comprehensive FAQ guides to ensure every customer enjoys a worry-free user experience.
Core Service Policy
Standard Warranty
All products come with a 12-month global standard warranty, starting from the date of receipt. The warranty covers product failures caused by defects in materials or workmanship, excluding those caused by human error.
Return and Exchange Process
For quality issues confirmed within the warranty period, we offer free replacement or proportional refund services. We ensure an efficient and transparent return and exchange process.
Response Time
We provide a quick response to after-sales inquiries within 24 hours on business days, and provide solutions within 48 hours. A dedicated service channel is available for urgent issues to ensure timely resolution.
Technical Support
A professional technical support team is available to provide remote guidance on product installation, usage, and troubleshooting for B2B customers (distributors and brands).
Value-Added After-Sales Support
We provide technical support, including product usage training and installation guidance (such as vehicle charger adaptation and debugging), which can be delivered through video conferencing, illustrated tutorials, etc.
For customers who purchase in bulk, we offer a "spare parts first" service, pre-allocating a certain number of spare products to ensure that the customer's business is not affected.
We regularly provide information on product maintenance and common troubleshooting solutions to help customers reduce product failure rates.
